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Problem: One of the most common frustrations companies experience when performing business software implementations is what we refer to as the “finger-pointing syndrome”. Since numerous vendors are typically involved in delivering various different products and services that must all work together seamlessly in order to successfully support the project, it is not uncommon for blame to be cast in multiple directions should problems arise during an implementation.
Solution: To remedy this situation CGSolutions takes full “ownership” and responsibility for all aspects of any business technology project we’re involved in from start to finish. If a problem arises with any of the hardware, software or services involved in the project we will do everything in our power to ascertain the cause and coordinate and/or directly perform whatever measures may be necessary to resolve the issue to your complete satisfaction, regardless of who or what was originally at fault. At CGSolutions, Inc. our primary responsibility is to act as your business partner and assist you in overcoming any obstacles that could potentially interfere with the project’s successful completion.
Business Objective: To provide the client with centralized accountability and control in addressing any hardware, software or service related problems that could impede the successful completion of the implementation.
The next step: 9. Managing Change and Overcoming Resistance
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