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Problem: Your people are your company’s most important strategic asset. Implementing a new business software application can have significant practical and psychological ramifications for the management and personnel who will be involved in utilizing the new systems to conduct their business operations. Any company that ignores the “people issues” surrounding a new business software implementation initiative does so at its own peril since these issues are one of the most common root causes of failed business technology implementations.
Solution: The best way to prevent negative attitudes and behaviors from potentially sabotaging a technology enhancement initiative is to take active measures to quickly dispel fear, uncertainty and doubt. Getting as many key people in the organization as possible proactively involved in supporting and contributing to the project’s success will help foster positive attitudes and minimize internal friction throughout the implementation. At CGSolutions our management consultants have extensive experience in delivering effective “change management” services and possess the “soft skills” necessary to significantly ease the transition to a new business technology system.
Business Objective: Take active measures to ease the transition to the new application environment and foster a sense of teamwork and enthusiasm among the management and personnel whose activities and involvement will be instrumental to the success of the project.
The next step: 10. Partnering For Continued Success
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